New Changes for Retired and Annuity Pay
The Defense Finance and Accounting Service (DFAS) has announced that they have just completed two migration projects to better serve their customers.

One migration project consolidated Retired and Annuity Pay in Cleveland, Ohio. The consolidation provides more efficient processing of Retired Pay casualty notifications and Annuity Pay establishments. The consolidation expands customer service hours for Annuitants. Annuitants can now speak to Customer Service Representatives between the hours of 7:00 a.m. to 7:30 p.m. EST, Monday through Friday. Customers can contact DFAS Cleveland by phone at 1-800-321-1080. Retirees can fax their requests to 1-800-469-6559. Annuitants can fax their requests to 1-800-982-8459.

The following information may be useful when calling the Retired and Annuity Pay Contact Center:

The second migration project involved relocating the current DFAS mail handling operations to London, Kentucky. The Kentucky facility has state of the art equipment that enhances the processing of your correspondence. The change ensures rapid handling of all incoming mail, which ultimately results in faster responses. 

Retirees and Annuitants should use the following addresses when attempting to contact DFAS:

DFAS recommends that customers submit copies rather than original documents, when warranted, since original documents cannot be returned. All correspondence should contain the Retiree's social security number, or spouse's social security number for Annuitants.

Retirees and Annuitants can also e-mail their pay inquiries to DFAS. Logon to and click on "Contact DFAS." Scroll down the page to the appropriate title, i.e., Retired Pay or Annuitant Pay. Scroll down and click on Questions or Comments. Select Military Retiree or Annuitant then fill out the data fields. After completing the inquiry, click Submit at the bottom of the page.  All e-mail inquiries will be answered in five to seven business days.

DFAS offers a wide range of opportunities to contact them concerning any questions that customers may have about their account. DFAS says their strong desire is to provide customers with the best service possible to meet their needs.
from News of the Force, Aug 6, 2002 (page 1)